Our Policy


Check–in

From 10 am up to 12 midnight
For night arrivals, contact reception before 12 midnight.


Check–out

Inside 10 am.


Credit cards

American Express, Visa, Mastercard, Diners, JCB, Direct debit cards.


To confirm and ensure bookings

Individual Guests must:

  • Make reservation even only by phone but supplying guest's telephone number and time of arrival;
  • Credit Card is not required.

Reservations without credit card are guaranteed up to 6pm on arrival day.

Companies or agencies for individuals must:

  • Book by e–mail or fax;
  • Be guaranteed by Credit Card if not paid up front;
  • Have authorisation to use the Credit Card;

Groups must:

  1. Book in writing by e-mail or fax;
  2. Be guaranteed by credit card;
  3. Place a 30% confirmation deposit of the total stay amount;
  4. Remit the complete stay cost 15 days before arrival;
  5. Cite authorisation to respect the cancellation clauses (cancellation policy);

Individual cancellation policy

Cancellations must be made inside the 24 hours of arrival day unless otherwise specified when booking. If cancellations are not made or arrive late, the room cost for the first night will be charged.


Group cancellation policy

  1. All cancellations must be made in writing (by e-mail or fax or mail).
  2. Cancelled bookings will be subject to charges as follows:
    • Up to 40 days before arrival date, no charge will be made and the deposit will be returned;
    • From 40 to 30 days before arrival, the entire deposit will be held;
    • From 29 to 15 days before arrival date, the deposit will be held and a penalty of 20% of the entire cost of the booked stay will be applied;
    • From 14 to 0 days before arrival date, a penalty of 100% of the entire booked stay will be charged.
  3. Eventual reductions of the length of the stay will be considered as cancellations.
  4. In the case of "no show" or of departure earlier than foreseen, the penalty applied will be 100% of the entire stay cost.

Special reduced tarifs

The tarifs are net, non-cumulative , subject to availability and appliable only on request.


Agreement and fidelity cards:

Agreements with companies are stipulated on request. Our Fidelity Card is only issued to private guests.


Smoking

Smoking is not allowed anywhere inside the hotel area. (art. 51 law n. 3 of 16/01/03 and DCPM of 23/12/03).
Smoking is allowed in the rooms for smokers.


Pets

Pets are allowed in all the hotel areas except the swimming pool and breakfast room.


Laws regarding alcohol consumption

The consumption of alcoholic drinks in the local bars terminates at 11 pm.


Internet

Internet services can be utilised only after having shown an identification document. (Decree law 155/05).


Rooms

The use of any kind of stove having a flame (eg. Candles) and irons.


Law on privacy

Click here to see the privacy policy


Registration

Access to the rooms is only allowed after having checked-in at Reception.
People under the age of 18 must be accompanied by a parent.

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